In modern healthcare, the contact center has become the digital front door to care. It is where anxious patients ask questions, families schedule appointments, and clinicians coordinate follow-ups. When this front door is slow, confusing, or hard to reach, the entire care experience suffers.Artificial intelligence (AI) is reshaping healthcare contact centers from cost centers into experience-driven hubs. By applying AI in contact centers, organizations can build high-performing, patient-cent [...]

In recent years, the city of Raleigh has seen an exciting and heartwarming trend take hold: puppy yoga. This unique blend of traditional yoga practice and the companionship of playful puppies has become a popular way for residents to de-stress, connect with adorable animals, and enhance their overall wellness. But what exactly is puppy yoga, and why has it become such a phenomenon in Raleigh? Let's dive deeper into the world of puppy yoga and discover why this adorable exercise trend is capturin [...]